Support

Support Services

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We are committed to:

  • Helping you get off to a great start
  • Guiding you through the implementation process
  • Doing whatever we can to help ensure you achieve your goals and objectives

We welcome your calls and questions. Our phone number is 513-973-7700. 

In regards to implementing the training at your church, we advocate a best-practice approach to adult learning known as the 'flipped classroom' which foregoes lecture and fosters interaction. It is where, before participating in a class, people read an assigned training guide and are exposed to the material and concepts. That way, class time can be devoted to assimilating knowledge through discussion, elaboration, and experiential learning.

TESTIMONIAL: "Your resources are outstanding, and the support we receive from our 'check-in' calls has been most encouraging and enlightening! Being able to bat around ideas and address our specific needs has enabled us to take our caring ministry to a whole new level. Your tools, training, and coaching have made all the difference!"

Knowing the challenges, needs, and opportunities are different at every church, our Leader Tools are designed to help you anticipate and address what we find to be to common issues and concerns. For example, we provide resources to help you: 

  • Assess your current caring efforts and impact
  • Be clear about and communicate the purpose of your caring efforts 
  • Consider coverage and training priorities
  • Establish clear standards and expectations
  • And more.

On-Boarding Process - Upon receipt of your completed Care Partner Agreement, we schedule a one-hour orientation phone call. Prior to the call, we'll email you a copy of our On-Boarding Guide. The purpose of the call is three-fold:

  • To discuss your aspirations, challenges, and needs
  • To familiarize you with our training materials and resources 
  • To share insights and help you layout a short-term plan

On-Going Support - We welcome your questions and encourage you to call at anytime.  you would like clarification or assistance. Connecting over the phone provides the opportunity to review and discuss your progress, respond to your questions, process ideas, talk through the merits of doing things one way or another, and address issues that arise and cause people to get stuck. We strive to respond to all support requests within 24 hours (standard business days).

TESTIMONIAL: Though busy, we were wandering aimlessly and spread way too thin. You provided the structure and support we so desperately needed, and your resources stimulated many long-overdue conversations. You helped us become realistic and focused. Thanks to your training and coaching, our caring ministry is enjoying a new level of energy and greater substance.